Privacy Policy
Version 2026-01
SevaFlow helps you and your care team keep track of how you are doing between visits. This policy explains what information we collect, how it is used and protected, and the choices you have.
Information we collect
- Information you enter: questionnaire answers, mood, sleep, stress and pain logs, journal entries and completed activities.
- Information your care team adds: your name, date of birth, contact details, program, diagnoses, care team members and clinical notes.
- Account and device information: sign-in times, the app version and basic device details needed to keep your account secure.
How we use it
- To show your care team how you are doing, so they can adjust your care.
- To schedule check-ins and send reminders you have agreed to receive.
- To alert your care team quickly if your answers suggest you may need urgent support.
- To keep the service secure and working properly.
We never sell your information, and we do not use it for advertising.
Who can see it
Your care team can see your questionnaire answers, tracker logs and completed activities. Journal entries are private unless you choose to share them. Your information is shared only with people involved in your care, with service providers bound by confidentiality agreements, or when required by law.
Reminders and messages
Emails and text messages never include your health information. They contain only your first name and a link to sign in. You can change your reminder preferences at any time in your profile.
How we protect it
Your information is encrypted in transit and at rest and stored on secure servers. Access is limited to authorized staff, protected by two-factor authentication, and every access to patient records is logged.
Your choices
- Ask your care team for a copy of your information, or to correct something that is wrong.
- Choose which journal entries to share.
- Stop using SevaFlow at any time by telling your care team. Records already created are kept as part of your medical record, as required by law.
Contact
Questions about this policy? Contact your care team or email support@sevaflow.local.